Service Catalog Management

The process of creating, maintaining, and publishing a catalog of IT services to ensure users understand what’s available and how to request it.

Improves transparency, streamlines service delivery, and enhances user satisfaction by clearly communicating service offerings.

Services are defined, documented, categorized, and published. Requests are tracked, fulfilled, and updated as offerings evolve.

Service owners define offerings, coordinators maintain the catalog, technical teams fulfill requests, and process managers oversee catalog accuracy and alignment.