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ITSM

Major Incident Management

A high-impact incident that requires elevated visibility, coordination, or communication beyond standard incident handling.

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Process

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Major Incident Management Training

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What is Major Incident Management?

A structured response to critical, high-impact incidents to restore services quickly and reduce disruption.


Why it Matters

Major incidents affect essential services. A coordinated response minimizes downtime and impact.

How it Works

Incidents are reported or detected by monitoring. The major incident team escalates, coordinates the response, and communicates while technical specialists triage and resolve.

Who is Involved

The Major Incident Manager (MIM) and Major Incident Coordinator (MIC) activate and manage the response, while technical specialists lead triage and resolution.