ITSM Process Catalog
The ITSM Process Catalog provides access to OIT’s core IT Service Management practices. You can view each documented process directly, explore additional details such as roles and responsibilities, or access related dashboards in ServiceNow.
Incident Management
Restoring normal service quickly when disruptions occur.
Change Management
Managing updates to IT services with minimal risk and disruption.
Knowledge Management
Providing accurate, accessible information for faster support and self-service.
Problem Management
Identifying root causes and preventing recurring issues.