IT Service Management
IT Service Management (ITSM) defines the processes that help us deliver, support, and improve IT services across the Office of IT.
Monthly Snapshot - August 2026
1048
Incidents Resolved within SLA
25
Successful RFCs
80
Knowledge Articles Reviewed
3
Problems Closed
Change Management
A controlled process for reviewing, approving, and implementing changes to the IT environment with minimal risk and disruption.
Incident Management
A structured process that restores normal IT service operations as quickly as possible and minimizes the impact of unplanned disruptions.
Knowledge Management
A coordinated effort to create, maintain, and improve accessible knowledge resources that support faster, more consistent service.
Problem Management
A proactive practice focused on identifying the root causes of recurring incidents and preventing future service disruptions.