IT Service Management
A structured approach for delivering, supporting, and improving IT services across the organization.
IT Service Management (ITSM) defines the processes that help us deliver, support, and improve IT services across the Office of IT. Explore the summaries below to learn how each core process works.
Change Management
A controlled process for reviewing, approving, and implementing changes to the IT environment with minimal risk and disruption.
Incident Management
A structured process that restores normal IT service operations as quickly as possible and minimizes the impact of unplanned disruptions.
Knowledge Management
A coordinated effort to create, maintain, and improve accessible knowledge resources that support faster, more consistent service.
Problem Management
A proactive practice focused on identifying the root causes of recurring incidents and preventing future service disruptions.
Monthly Snapshot
143
Active Incidents
10
Successful RFCs
1,673
Active Knowledge Articles
7
Open Problems